Your first box will be shipped as soon as our fulfillment team processes your order. All subsequent boxes will be shipped between the second and third week of every month.
Note: For Month-to-Month subscriptions, the 25th of the month is the cut-off date to receive the next month’s box. If you sign up after the 25th, your next billing will be on the 1st of the month following the next. For example, signing up on January 28th means the next billing is March 1st.
For 3, 6, or 12-month pre-paid subscriptions, the cut-off date is the 20th of the month.
If you'd like to be billed earlier to avoid skipping a month, email us at hello@trytreats.com.
Is shipping free in the United States?
Yes, shipping is free to all U.S. addresses.
Do you ship worldwide?
Yes, we do! International shipping rates apply, and we subsidize part of the shipping expense to reduce your cost.
How often do I receive a delivery of Treats?
You will receive a box every month. Your first is shipped as soon as possible, and future boxes ship between the 2nd and 3rd week of each month.
Do you ship to APO/FPO/DPO/MPO addresses?
Unfortunately, no. Some products contain pork by-products, which cannot be shipped to these addresses.
How do I change my shipping address?
Log into your Treats account, go to your Account page, and scroll to “Shipping Address.” Click “Edit,” update your info, and save changes.
How long does shipping take?
United States: Packages are shipped via USPS First Class Mail or FedEx SmartPost and may take a few days to a couple of weeks.
International: Packages are sent via USPS First Class International, International Priority Airmail, or FedEx CrossBorders. Delivery may take 1–4 weeks or longer depending on local delays.
Tracking is available for some countries. If issues occur, contact us at hello@trytreats.com for help.
